Refund Policy / Money Back Guarantee
If the first design concepts are accepted or a revision is requested, any deposited fees for
a project will not be refunded until Techma cancels or terminates your Contract for a
cause other than your breach or non-performance.
All refund requests will be fulfilled as per the following arrangement:
- When the initial logo concepts are shown, you make a request. The refund offer
becomes void after you accept or request revisions to the first designs, and
refund requests will not be considered.
- If you request a refund before the initial design concepts are delivered, you
will be eligible for a full refund (less 10 percent service & processing fee).
- If you seek a refund within 48 hours, you will receive a 66 percent return (less
10 percent service & processing fee).
- If you seek a refund between 48 and 120 hours after receiving the first design,
you will receive a 33 percent return (less 10 percent service & processing fee).
- After 120 hours of receiving your original design, no refund requests will be
considered; however, because we strive for 100% customer satisfaction, you are
urged to contact us if you have any concerns.
- If you do not take action on your order within 30 days after ordering it, you
will not be eligible for a refund. However, depending on your project, you may
be charged a cost to revive your design order.
- Once the final files have been given, no refund claims will be considered.
- Once the website creation has been done, and the Website has been launched
online, there will be no refunds available. For video animation packages, no
refund request will be entertained after the designing of the storyboard.
- All refund requests will be sent to the customer service department. Techma
retains the right to grant or refuse your request on an individual case-by-case
basis based on a breach of your user agreement.
- For our Custom packages, the refund policy will be the same as for normal
packages.
- For example, if you purchase a logo and web design service and accept the logo,
you can only get a refund for the website design service.
- A good justification must be provided for a refund request, which must be
evaluated against the design brief and client input for modifications. A refund
will not be issued unless the concept is not developed according to the brief;
nonetheless, more changes will be supplied until perfect satisfaction is
achieved.
- The money-back-guarantee is contingent on the order being placed in good faith.
We do not consider it in good faith when a consumer places design orders with
many design agencies for the same task in the hopes of receiving a refund. We
retain the right to refuse a refund request in this situation.
- Because all design tasks need client feedback prior to finalization, it is only
reasonable that the customer participates and offers feedback in order to
achieve the desired results.
- Our 100% unique design guarantee allows you to redraw if our designed logo is
deemed to be strikingly similar to another logo design that currently exists.
Any reference to an existing design is purely coincidental, and Techma
accepts no liability or compensation claim in such a circumstance. It is the
client's duty to obtain copyright protection for their artwork.
Note: Techma reserves the right to reject any project or terminate the Contract at any
time. You will no longer have any rights to utilize the designs for any reason after the
refund; they will become the exclusive property of Techma. The designs will be the sole
property of the firm.
Refunds are not available for any of our services that are not linked to design services.
They are not covered by our no-questions-asked money-back guarantee. If you purchase such a
service as part of a Package Deal of any type, you will not be able to get a refund on the
entire package. The following are some examples of such services:
- Copyrights Protection Certificates.
- Website & Emails Hosting Services.
- Website SSL Certificates
- Website Domain Purchase.
- Website Maintenance Plans.
- Website SEO Plans.
- Social Media Marketing
- Google Adwords Campaigns
In the event of dissatisfaction with services that are not covered by the 100 percent return
policy, Techma management may choose to issue a partial refund to the customer after
reviewing the project.
How to claim your refund
Please make sure you complete the following conditions to ensure your refund request is
authorized.
- Claim your refund specifying your concern by contacting us via any of the
following three modes:
- Toll free +91-973-844-4440 (India)
+1-833-897-7947 (USA)
- Live Chat
- support@techma.io
- We will endeavor to address your issue as soon as possible under our revision
process, or we will send you an email from our refund department approving your
refund request. Following the refund, Techma will gain your design rights,
and you will be unable to exhibit any version of the design that the firm has
supplied you. Let's add something to the mix:
- Because the design rights have been given to the firm, you agree that you
will have no right (direct or indirect) to utilize any answer or other
material, work product, or media and that you will have no ownership
interest in or to the same,
- Techma will share Copyright Acquisition information for the returned
designs with government copyright agencies, which would prevent the designs
from being reused as original designs in the future. Please contact us at
support@Techma.io if you have any questions or complaints regarding
our refund policy.
My Account
The My Account section is a useful tool for communication. It is solely your obligation to
monitor your account area for any questions, concerns, or further instructions that the
designer may require. You will not be eligible for a refund if you do not check or use the
Account Area on a regular basis. If you have any questions about how to utilize the area,
you may contact the customer support staff at any time.
100% SATISFACTION GUARANTEE
- We provide limitless revisions to ensure that you are completely happy.
- We aspire to exceed your expectations and work hard to do so.
- We won't stop revising your design until you're fully happy (the number of
revisions will be according to your package)
- Techma is a highly customer focused company and we strive to achieve 100%
satisfaction of the client. However, if client is dissatisfied so we do process
refunds based on the terms mentioned above. Since we work in a good faith and
expect our customers to do so as well hence the money back guarantee stands null
and void if there customer has changed mind after placing an order.
Noida
New York